Systems Support - Roanoke Insurance Group

Systems Support

Business Hours Systems Support

We’re here to help you get the most out of your Roanoke systems. Here you’ll find the right contacts for user support during business hours.

FastBond^TM Support
800.ROANOKE
fastbond@roanokegroup.com
Service Hours: Monday-Friday 8:30-5:00 PM CT

CoverageDock^TM Support
800.ROANOKE
coveragedock@roanokegroup.com
Service Hours: Monday-Friday 8:30-5:00 PM CT

CarnetsOnline Support
800.ROANOKE
carnets@roanokegroup.com
Service Hours: Monday-Friday 8:30-5:00 PM CT

After-Hours Technical Support

If it’s outside normal business hours and the system is not working as expected, please call our dedicated support line:

After Hours Support: 847-969-7060

This number is intended for system outages or critical system issues. If you have a question or encounter an issue that is not urgent, we encourage you to contact us during regular business hours.

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Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Who We Serve