Recent ACE Fix May Cause More Entry Rejections - Roanoke

July 02, 2018 | Industry Insights

Recent ACE Fix May Cause More Entry Rejections

Share This:
Featured Image

By: Matthew L. Zehner – Vice President, Surety Information & Analysis

For some time ACE was not properly matching the entry filed by the customs broker to the eSTB. It was only matching on 4 of the 5 data elements (not matching entry type). The entry should match exactly to the information filed on the bond using these five data elements:

  • Importer Number
  • Entry Number
  • Surety Code
  • Bond Amount
  • Entry Type

 

On June 27, CBP implemented the fix for this, which may lead to you experiencing a higher number of errors when you file your entries. The typical example we found most often occurs when the bond is for entry type “01” and the entry’s entry type code is “11” (and vice versa).

Should you experience an error when trying to file an entry against an eSTB, reconfirm that all five elements match for both the eSTB and the entry. It could very likely be the entry types are not the same. If the entry needs updating, you can resolve the problem by correcting it in your ABI software and refiling the entry. If the bond needs changing to allow for a successful match, the existing eSTB must be voided in ACE and a new eSTB created before you can retransmit your entry.

Roanoke’s FastBond is capable of sending a void to ACE on an eSTB as long as the bond/entry match has not occurred. Our Bond Service Team is here to assist with any bond corrections needed; please reach out to us at 1.800.ROANOKE (800.762.6653) for assistance.

Share This:

Related


Leadership Excellence: Karen Rzeszutko Represents Roanoke on USCIB Board

We are excited to share that Karen Rzeszutko, President of Roanoke Insurance Group Inc. has been appointed to the Board of Directors of the United States Council for International Business (USCIB) for the 2024-2026 term. This appointment recognizes Karen’s outstanding leadership and her significant contributions to the industry. The USCIB, a prominent organization dedicated to promoting the success of U.S. businesses globally, has welcomed new and reelected members to its Board of Trustees and Board of Directors. The announcement, made on May 20, 2024, in New York, NY, includes a diverse group of leaders from various sectors who will bring […]

Industry Insights

Roanoke Appoints a New Regional Vice President and Head of Sales

Roanoke has appointed two key leaders to new roles, effective November 1, 2023. Please join us in congratulating Patrice Lafayette for accepting the position of Regional Vice President, Western Region, and Grant Goldsmith, who has accepted a position as Head of Sales. Patrice has been a steadfast leader of Roanoke’s Western Region for more than 17 years. She started her career as a Bond Account Manager and has held several roles during her tenure, including Bond Manager and Director of Sales for the Long Beach Sales team, and most recently, has been responsible for managing relationships with many of our […]

Industry Insights

Thank You to Karen Groff

We have important news to share with you. Karen Groff, President of Roanoke Insurance Group, has decided to leave the organization. Although our hearts are heavy with this news, we respect her decision and wish her all the best in her future endeavors. Karen played an integral role in Roanoke’s success over the past 30 years and solidified “The Roanoke Way” during her tenure as President. In her own words, Karen shares: “I will always treasure my time spent with Roanoke colleagues, clients and partners. The strong engagement and sense of community shared in this industry have been a constant inspiration […]

Industry Insights

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Contact

If you have any questions or need help, feel free to contact with our team.

800-762-6653
US Flag

US CORPORATE HEADQUARTERS

1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


Canada Flag

CANADA CORPORATE HEADQUARTERS

390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

© 2024 Roanoke Insurance Group Inc.

Better Business Bureau logoCoverholder at Lloyd's logo