Leadership Transition at Roanoke – Karen Groff to Assume Role of President

It is with great pleasure that we announce the promotion of Danielle Kurtzer to the role of Regional Vice President of our Charleston office, effective February 1, 2024. This is a significant milestone for Danielle and all of us at Roanoke, as she brings a wealth of experience and leadership to this pivotal role. Danielle’s journey in the insurance industry is nothing short of inspiring. With over 30 years under her belt specializing in Surety Bonds, Cargo Insurance, and Property & Casualty Insurance, she has proven herself to be a formidable force in the field. Her tenure at Roanoke began […]

Fictitious pickups are increasing in North America. In the US, the percentage of cargo thefts due to fictitious pickup rose from 1% in 2022 to 17% in 2023. Strategic theft patterns are also rising, where thieves use identity theft and fraud with fictitious pickup and brokering schemes to obtain loads from freight locations. Combatting this menace requires a combination of vigilance, technology, and a well-trained staff. Let’s explore some effective strategies for guarding against fictitious pickups and minimizing the risk of falling victim to scams. Per Tony Pelli, Practice Director, BSI Consulting, Specializing in Supply Chain and Security Risk Management, […]

Roanoke Insurance Group is excited to announce the formation of our Client Experience department. This new department will be led by Amanda Barlow, who has served our clients in a variety of capacities throughout her tenure at Roanoke. Most recently as the Regional Vice President of our Western region. Roanoke’s Kylie Reinert will join Amanda in building our Client Experience Department as Client Success Enablement Manager, which is a role she has been performing for the past year. The Client Experience team will be laser-focused on one overarching goal—to identify and implement strategies which make it easy and enjoyable for […]