Roanoke COVID-19 Response - Roanoke

March 13, 2020 | Events, Industry Insights

Roanoke COVID-19 Response

Share This:
Featured Image

 

Effective Monday, March 16th—In order to operate safely and responsibly for our employees, clients and partners during the COVID-19 impact, most of our employees will begin working from home until further notice. Thankfully, we are fully prepared! We have laptops, VPN, office phone routing, mobile phones and other mobility to maintain “business as usual” which will provide you with the service and support you deserve and require.  

Client applications such as FastBond®, CarnetsOnline®, Coveragedock®, and PolicyTrack® are all still available 24/7 as well as technical support. ATA Carnet office pick-up will NOT be available until further notice but we will provide next day delivery. ATA Carnet Replacements will be issued as high priority to extend stays in foreign countries. 

To be clear, your Roanoke Service Team will be available during normal business hours via phone, email and 1-800-ROANOKE (762-6653). You may also contact team members via their mobile phones, and managers’ mobile numbers are collected here for your convenience. If you feel there is any breakdown in communication or service during this time please contact me personally. 

We are committed to our employees, clients and communities. Thank you for your understanding, partnership and continued business. 

 

Share This:

Related


Is your Business Exposed to the Risks of Employee Distracted Driving?

The National Safety Council(NSC) recognizes April as Distracted Driving Awareness Month. They estimate that 4,000 deaths and 276,000 injuries occur yearly because of distracted driving crashes. Additionally, distracted driving is the cause of 10% of all fatal crashes. Many of these accidents and fatalities are attributed to drivers engaging in risky behavior such as cell phone use, eating/drinking, reaching for an object, talking to a passenger or reading GPS. Not wearing seatbelts, speeding and use of alcohol makes these accidents much worse. Additionally, the stressors of the pandemic, returning to work, and other social factors have increased the cognitive distraction […]

Commercial Business Insurance, Industry Insights

2024 NCBFAA Scholarship & Application Announcement

Roanoke Insurance Group is delighted to once again sponsor  a $5,000 scholarship to students intending to join the trade industry. The National Customs Broker and Forwarder Association of America (NCBFAA) offers this $5,000 scholarship award yearly and will be presented to the winner at the NCBFAA annual conference in April 2024. The topic for this year’s scholarship will be “What are the key steps an organization should take to ensure that training, auditing, and engagement with a licensed customs broker and the sharing of industry information are effectively relayed to all employees, as well as properly documented to substantiate compliance […]

Events, Industry Insights

Guarding Against Fictitious Pickups and Cargo Theft: Tips and Training

Fictitious pickups are increasing in North America. In the US, the percentage of cargo thefts due to fictitious pickup rose from 1% in 2022 to 17% in 2023. Strategic theft patterns are also rising, where thieves use identity theft and fraud with fictitious pickup and brokering schemes to obtain loads from freight locations. Combatting this menace requires a combination of vigilance, technology, and a well-trained staff. Let’s explore some effective strategies for guarding against fictitious pickups and minimizing the risk of falling victim to scams. Per Tony Pelli, Practice Director, BSI Consulting, Specializing in Supply Chain and Security Risk Management, […]

Cargo Insurance, Industry Insights

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Contact

If you have any questions or need help, feel free to contact with our team.

800-762-6653
US Flag

US CORPORATE HEADQUARTERS

1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


Canada Flag

CANADA CORPORATE HEADQUARTERS

390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

© 2024 Roanoke Insurance Group Inc.

Better Business Bureau logoCoverholder at Lloyd's logo