News & Insights

Hurricane Harvey’s Category 4 wind speeds and storm surge estimated at 6 to 12 feet has unleashed catastrophic and unprecedented flooding throughout the greater Houston, Texas area, and is considered to be one of the most destructive storms in the nation’s history as it continues to pummel the region.  It is “one of the largest disasters America has ever faced,” Governor Greg Abbott said, warning against expecting anything resembling recovery any time soon, or a return to the way things were. “We need to recognize it will be a new normal, a new and different normal for this entire region.” […]

August 30, 2017

Due to the impact of Hurricane Harvey, all Port of Houston Facilities are closed and will remain closed until further notice. The Port anticipates regular working hours once operations are deemed safe to resume. Please check back for updates or visit the Port Authority website at www.porthouston.com.

August 30, 2017

On 8/14/2017, CBP issued CSMS# 17-000489 – CBP Bills for Supplemental Duties, Taxes and Fees, or Vessel Repair Duties reminding the trade of the 30 day timeframe to pay bills. This change of policy is a result of recent CBP initiatives to increase collections. Any bill for supplemental duties, taxes and fees or vessel repair duties are due 30 days from the bill date. If not paid within the 30 day timeframe, the bill is considered delinquent. The regulatory time frame for filing protests as outlined in 19CFR§174.12(e) remains the same; 90 days from the bill date for entries made […]

August 30, 2017

All of our Texas team members are accounted for and safe and dry, but due to the continued rainfall and flooded roadways, our Houston office remains closed. When we are back up and running, we will let you know. Thank you for your continued thoughts and well wishes.   In the meantime, if you have a question regarding your account, feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653), or through email at infospot@roanokegroup.com.

August 29, 2017

Due to the effects of Hurricane Harvey and the safety of our employees, our Houston office will remain closed today, Monday, August 28th. Should you have a question regarding your account or need to speak with a service representative, we are prepared to offer assistance. Feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653), or through email at infospot@roanokegroup.com.

August 28, 2017

  If you find you have been affected by Hurricane Harvey, Roanoke Claim Services is ready to help. We are keeping a close watch on this major storm and, as always, are dedicated to helping you with your claims. Reporting a claim to Roanoke is easy. For Marine Cargo Claims: Report your loss directly in our CoverageDock™ system. You may also reach us by phone at +1.844.283.8350 or by email at marineclaims@roanokegroup.com. For Property and Casualty Claims: Contact Maritza Perez or Rita Ginnow or call us at +1.800.ROANOKE. You may also email us for these types of claims at marineclaims@roanokegroup.com.

August 25, 2017